Below, you’ll find answers to some of our most common questions. If you need further assistance, don’t hesitate to reach out.

1. What is included in the rental?

Our rental packages include high-quality tableware, glassware, and serving items designed for elegant events. Each set is carefully curated to ensure a seamless dining experience for your special occasion.

2. How do I place an order?

If you are interested in our collections or have a larger event, just click the “rent the elegance” button on the collections page or go to the “Let’s Plan the Day” tab and we will be in touch.

3. Do you offer delivery and pickup services?

Yes! We offer delivery to your venue on the scheduled date and can arrange for a timely pickup after the event. Delivery charges may vary depending on location. All deliveries within 25 miles are 50% of the rental fee or a min of $200. If you choose to pick up your items you must have an enclosed trailer or cars for transportation. You don’t want your dishes to arrive in pieces.

4. How far in advance should I place my order?

We recommend placing your order at least two weeks in advance to ensure availability for smaller events or 1 month for larger events, especially during peak seasons. However, we do accept last-minute rentals based on availability.

5. Do I need to wash the items after the event?

Yes, you can wash the dishes or leave the cleaning to us! If you choose to wash the dishes you will receive instructions on how to properly clean and sanitize the dishes. If you choose to leave the cleaning to us, simply scrape the dishes with the provided rubber spatula and pack everything back into the provided containers. Our team will collect the items, and we’ll take care of the washing and sanitizing. Inquire about pricing for this service to be added to your rental. We ask that items be returned in the same condition as they were delivered. If you don’t want to do any of the work we can help you work with the caterer to clear and scrape the dishes or you can hire us to take care of it after dinner.

6. What happens if a dish or glass breaks during the event?

We understand accidents happen. If a dish or glass breaks, please inform us as soon as possible. We charge a replacement fee for broken or damaged items. The replacement fee is 5x the rental fee.

Ex. $1.00 rental = $5.00 replacement fee

7. What if some items are missing when I receive my order?

We double-check every order before it’s delivered, but if you find that anything is missing, please contact us immediately. We’ll make sure to get the missing items to you as soon as possible to ensure your event is perfect.

8. Can I cancel or modify my order?

You may cancel or modify your order.

Small events (30 people or less) you can modify up to 48 hours before your scheduled delivery/pick up date. Cancellations or changes made within 48 hours may be subject to a fee.

Large events you can modify up to two weeks before your scheduled delivery/pick up date. Cancellations made 2 months before your scheduled event will not be subject to a fee. Cancellations one month before your scheduled event will be charged 25% of the total rental fee. Cancellations made within the month of your scheduled event will be charged 50% of the total rental fee.

9. What is your policy on damages?

Our team inspects every item before and after each event. If you notice any damages upon receiving your order, please let us know immediately. If an item is damaged during your event, a replacement fee will be charged based on the item’s value.

10. How many days do I have to return the rented items?

All rental prices on this website are based on a 3 day rental. There will not be a price adjustment for less time, but if you need more time please let us know when you are setting up your delivery/pick up date.

If you have any other questions or need personalized assistance, please don’t hesitate to reach out to us. We’re here to ensure your event goes smoothly.